Terms & Conditions

1 Introduction

These Terms and Conditions ("Agreement") govern the relationship between ijaya ("we", "us", "our", "the Platform") and any individual ("you", "the Player", "the User") who registers an account on, or otherwise accesses, the ijaya online casino and sports betting platform accessible at https://ijaya.cam and its associated subdomains and mobile interfaces.

ijaya operates as an online gaming and entertainment platform serving players in Malaysia and other permitted territories. Our platform offers live sports betting, casino table games, slot games, live dealer games, and related entertainment services.

This Agreement should be read together with our Privacy Policy and our Responsible Gambling Policy, both of which are incorporated by reference and form part of the complete agreement between you and ijaya.

2 Definitions

In this Agreement, the following terms carry the meanings assigned to them below:

3 Account Eligibility

To register and maintain an Account on ijaya, you must satisfy all of the following eligibility criteria at all times:

• You are a natural person (not a corporation, trust, or other legal entity).
• You are at least 21 years of age. Persons under 21 are strictly prohibited from registering or using the Platform in any capacity.
• You are not accessing the Platform from a jurisdiction where online gambling is prohibited or unlawful under applicable local law.
• You are not currently subject to a self-exclusion order on ijaya or any other gaming platform to which such exclusion may apply.
• You are acting on your own behalf and not as an agent for, or on behalf of, any third party.
• You are not a current or former employee, director, officer, consultant, or contractor of ijaya, or an immediate family member of such a person.
• You have the legal capacity to enter into binding contracts under the laws of the jurisdiction in which you reside.

ijaya reserves the right to request documentary evidence of eligibility at any time. Acceptable identity documents include a Malaysian MyKad (national identity card), passport, or other government-issued photo identification. Failure to provide satisfactory documentation upon request may result in Account suspension.

4 Account Registration

Each Player is permitted to hold one (1) Account only. The creation of multiple accounts by the same individual is strictly prohibited. Where duplicate accounts are identified, ijaya reserves the right to merge or close the duplicate accounts, forfeit any associated bonuses, and review all transaction history.

When registering, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and contact number. You agree to promptly update this information should it change at any time during the life of your Account.

You are solely responsible for:

• Maintaining the confidentiality of your Account login credentials (username and password).
• All activity that occurs under your Account, whether or not authorised by you.
• Notifying ijaya immediately upon becoming aware of any unauthorised access to your Account.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

ijaya supports a range of Malaysian payment methods including Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and selected cryptocurrency options (BTC, ETH, USDT). All payment method names are the intellectual property of their respective owners and are referenced here for informational purposes only.

5.2 Deposit Conditions

• All deposits must be made from a payment account or instrument registered in the Player's own name. Third-party deposits are not permitted.
• Minimum and maximum deposit limits apply per transaction and per payment method. Current limits are displayed at the time of deposit.
• ijaya does not charge fees for standard deposits; however, your payment provider may apply their own transaction charges.
• Deposits are typically credited to your Account balance instantly for e-wallets and DuitNow, and within 5–15 minutes for FPX bank transfers, subject to payment provider processing times.

5.3 Withdrawal Conditions

• Withdrawals will only be processed to the same payment method and account used for the original deposit, to the extent technically possible.
• Players must complete KYC identity verification before any withdrawal is processed. This is a one-time requirement unless documentation expires or account details change.
• E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5 minutes of approval. DuitNow and FPX transfers are typically processed within 5–15 minutes. Direct bank wire transfers may take up to 60 minutes during normal processing hours.
• Minimum withdrawal amounts apply per transaction and per method. These are displayed in your Account dashboard.
• Withdrawals of bonus-derived funds are only permitted after all applicable wagering requirements have been fully satisfied.

5.4 Currency

Transactions on the ijaya platform are primarily conducted in Malaysian Ringgit (MYR / RM). Cryptocurrency transactions are converted to MYR at the prevailing market rate at the time of the transaction. ijaya is not responsible for exchange rate fluctuations in cryptocurrency transactions.

6 Bonuses & Promotions

ijaya offers various promotional incentives to players, including but not limited to welcome bonuses, reload bonuses, cashback programmes, VIP rewards, referral bonuses, and migration bonuses. All promotions are subject to the following general terms, in addition to any specific terms published alongside each individual promotion.

• Bonuses are credited to your Account only upon satisfaction of any stated deposit or registration conditions.
• All bonuses carry a wagering requirement unless explicitly stated otherwise. Wagering requirements must be fulfilled in full before bonus-derived winnings may be converted to withdrawable funds.
• Bonus funds and real-money funds are accounted for separately. Bets are typically deducted from real-money balance first; however, specific promotion terms may vary.
• Bonuses may not be transferred between accounts, exchanged for cash at face value without meeting wagering requirements, or claimed by the same Player via multiple accounts.
• ijaya reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to the obligation to honour bonuses already validly claimed.
• Any attempt to abuse promotional terms — including but not limited to matched betting using bonus funds, creating multiple accounts to claim bonuses repeatedly, or systematic exploitation of bonus conditions — will result in the forfeiture of the bonus and associated winnings, and may result in account suspension.

7 Betting Rules

Bets placed on ijaya are subject to the following general rules. Specific rules for individual game types — including sports betting, live casino, slots, and virtual games — are published in the relevant game or product sections of the Platform.

• All bets are final once confirmed. A bet confirmation message constitutes a binding wager. Players are responsible for verifying all bet details before confirming.
• In the event of a technical malfunction during a bet or game round, ijaya will take reasonable steps to determine the fair outcome. Where this is not possible, the bet may be voided and stakes returned.
• For live sports betting, in-play odds are updated in real time. Bets are accepted at the odds displayed at the time of confirmation. Delays between odds update and bet confirmation may result in the bet being accepted at the revised odds or voided, at ijaya's discretion.
• ijaya reserves the right to limit bet sizes, restrict markets, or decline bets from any Player at any time, with or without explanation.
• In the case of obvious pricing errors (where an odds quotation is clearly erroneous due to a system or human error), ijaya reserves the right to void affected bets and re-settle at correct odds.
• Winnings will be credited to the Player's Account balance following settlement. Settlement times may vary depending on the sporting event, game type, or live dealer session.

8 Prohibited Conduct

The following activities are strictly prohibited on the ijaya Platform. Breach of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one Account, or registering on behalf of a third party without their express consent and knowledge.
• Providing false, misleading, or inaccurate personal information during registration or KYC verification.
• Using the Platform to launder money or engage in any financial crime.
• Depositing funds originating from fraudulent, stolen, or unauthorised payment sources.
• Colluding with other Players to gain an unfair advantage in any game, tournament, or betting market.
• Using automated betting software, bots, scripts, artificial intelligence tools, or any other automated means to interact with the Platform without prior written authorisation from ijaya.
• Exploiting bugs, glitches, or vulnerabilities in the Platform software. Any such vulnerability discovered must be reported to ijaya support immediately.
• Engaging in abusive, threatening, or harassing behaviour toward other Players or ijaya staff through any communication channel.
• Attempting to circumvent any self-exclusion, account restriction, or responsible gambling measure imposed by ijaya or self-requested by the Player.

9 Intellectual Property

All content on the ijaya Platform — including but not limited to software, source code, design elements, graphics, text, logos, game content, audio, video, and data compilations — is the intellectual property of ijaya or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. This licence does not permit:

• Copying, reproducing, distributing, or publishing any Platform content without prior written consent from ijaya.
• Reverse-engineering, decompiling, or disassembling any part of the Platform software.
• Using ijaya's brand name, logo, or trademarks in any manner that implies endorsement, affiliation, or partnership without prior written authorisation.

Third-party payment method names referenced on the Platform (including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, RHB, DuitNow, and FPX) are the trademarks of their respective owners and are used here for informational and descriptive purposes only. Such references do not imply any formal commercial partnership unless expressly stated.

10 Responsible Gambling

ijaya is committed to promoting responsible gambling practices among all Players. Online gaming is intended to be an enjoyable form of entertainment. We recognise that for some individuals, gambling can become problematic, and we take our duty of care seriously.

The following responsible gambling tools are available to all registered Players through their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit.
• Session Time Limits: Configure automatic session timeouts or receive reminders after a set period of play.
• Self-Exclusion: Request temporary suspension (minimum 24 hours) or indefinite exclusion from the Platform. Self-exclusion is processed immediately and ijaya will cease all marketing communications during the exclusion period.
• Reality Checks: Periodic on-screen reminders showing time spent and net win/loss during a gaming session.

11 Account Suspension & Closure

ijaya reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where:

• The Player has breached these Terms and Conditions or any applicable policy.
• The Player is found to be ineligible (including by reason of age, jurisdiction, or self-exclusion status).
• The Platform reasonably suspects fraudulent activity, money laundering, or other criminal conduct.
• The Player's account activity is inconsistent with normal recreational play and suggests professional or syndicated betting.
• Required KYC documentation has not been provided within a reasonable period following a request.

Where an Account is closed for reasons other than breach or suspected fraud, any genuine real-money balance (excluding bonus funds not yet satisfying wagering requirements) will be returned to the Player via the original deposit method within a reasonable timeframe.

Players may voluntarily close their Account at any time by contacting ijaya customer support. Voluntary closures will be processed within 5 business days. Any outstanding real-money balance will be returned upon completion of identity verification.

12 Limitation of Liability

To the fullest extent permitted by applicable law, ijaya and its directors, employees, partners, agents, and service providers shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the Platform.
• Loss of profits, revenue, data, goodwill, or anticipated savings arising from Platform use or inability to use.
• Losses resulting from the Player's own decisions, betting choices, or reliance on information presented on the Platform.
• Interruptions, downtime, or errors caused by factors outside ijaya's reasonable control, including third-party payment provider failures, internet service disruptions, or force majeure events.
• Unauthorised access to or alteration of a Player's Account where such access resulted from the Player's own failure to protect login credentials.

Nothing in this clause limits ijaya's liability for death, personal injury, or fraud caused by gross negligence or wilful misconduct on ijaya's part. Players retain all statutory consumer rights that cannot be excluded under applicable Malaysian law.

13 Privacy & Data

ijaya collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement and is incorporated herein by reference. By using the Platform, you consent to the collection and processing of your personal information as described in that policy.

In summary, ijaya collects personal data necessary for account management, transaction processing, KYC compliance, fraud prevention, and improvement of Platform services. We do not sell your personal information to third parties. Data is retained for periods required by applicable law and our operational needs.

Players have the right to access, correct, or request deletion of their personal data by contacting our support team. Certain data may be retained for compliance and audit purposes even following an Account closure request.

14 Amendments to These Terms

ijaya reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, we will provide notice to registered Players via email or a prominent in-Platform notification at least fourteen (14) days before the changes take effect, where reasonably practicable.

Your continued use of the Platform following the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree with the amended terms, you must stop using the Platform and may close your Account in accordance with Section 11.

The most current version of these Terms and Conditions is always accessible at https://ijaya.cam/terms-conditions. The date at the top of this page ("Last Updated") reflects the date of the most recent revision.

15 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws applicable to ijaya's operating jurisdiction. Any dispute arising out of or in connection with this Agreement that cannot be resolved through informal negotiation with ijaya's customer support team shall be referred to binding arbitration in accordance with the rules of an internationally recognised arbitration body.

Players are encouraged to first raise any complaint or dispute with ijaya directly through the customer support channels listed in Section 16. We are committed to resolving all complaints fairly and promptly. The standard complaint handling timeframe is ten (10) business days for straightforward matters and twenty-eight (28) days for complex disputes.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the ijaya Platform, please contact our customer support team through the following channels:

• Email: support@ijaya.cam (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform interface
• FAQ: Frequently asked questions are addressed on our FAQ page